Privacy Policy

1. Controller

The controller responsible for the processing of personal data within the meaning of the GDPR is:

Urbanbnb B.V.
represented by Claudia Urban
Veembroederhof 119
1019HD Amsterdam
The Netherlands
Email: info@urbanbnb.de

2. General information

Urbanbnb processes personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation.

This privacy policy explains which personal data we collect, how we use it, to whom it may be disclosed, how long it is stored and which rights data subjects have.

3. Personal data we process

We process, in particular, the following categories of personal data:

• contact details such as name, email address, telephone number and address
• booking data and information about stays
• communication data from inquiries, emails, phone calls or messages
• account and login data
• technical data such as IP address, browser, device type, operating system and usage data
• payment or bank details where necessary, especially in relation to hosts
• information about accommodations provided by hosts
• reviews or content submitted by users

If you provide us with personal data relating to other persons, please ensure that you are authorized to do so.

4. Purposes of processing

We process personal data, in particular, for the following purposes:

• providing and securely operating our website and platform
• connecting guests and hosts for furnished temporary housing
• handling contact, host and booking inquiries
• processing and managing bookings
• communicating with guests, hosts and interested users
• customer service and organizational support
• technical security, fraud prevention and misuse detection
• statistical analysis and improvement of our website, where permitted
• fulfilment of legal obligations

5. Legal basis

Depending on the context, the processing of personal data is based in particular on:

• Art. 6(1)(b) GDPR for pre-contractual measures and performance of a contract
• Art. 6(1)(c) GDPR for compliance with legal obligations
• Art. 6(1)(f) GDPR based on legitimate interests, such as security, operation and improvement of our website
• Art. 6(1)(a) GDPR where consent has been given, for example for certain cookie, analytics or marketing functions

6. Cookies and similar technologies

We use cookies and similar technologies to provide our website, enable technical functions, analyze usage and improve the user experience.

Technically necessary cookies may be used on the basis of legitimate interests. For non-essential cookies or comparable technologies, we obtain consent where required. You can adjust your selection through the cookie settings.

7. Third-party services

Third-party services may be integrated on our website. These may include, in particular:

• YouTube for displaying embedded videos
• Google Maps for displaying locations
• Google Analytics for statistical analysis of website usage, where activated and permitted
• Google reCAPTCHA to protect forms against misuse
• Facebook / Meta, where content or links are integrated
• Sentry for technical error analysis and improvement of website stability, where used
• Piwik / Matomo for web analytics, where used

Where these services are used, personal data may be processed by the respective providers. For Google services in Europe, Google Ireland Limited is generally responsible; depending on the service, processing by providers outside the European Union may also take place.

Transfers of personal data to third countries only take place where an appropriate legal basis exists, such as consent, an adequacy decision, standard contractual clauses or other permitted mechanisms under Art. 44 et seq. GDPR.

We use analytics and marketing services only where this is permitted under data protection law or where the required consent has been given. Depending on the service, IP addresses and usage data may be shortened, pseudonymized or otherwise processed in a privacy-friendly manner.

8. Sharing of personal data

We only share personal data where this is necessary and legally permitted. Recipients may include:

• hosts or accommodation providers where this is necessary for an inquiry or booking
• technical service providers, hosting providers and platform service providers
• analytics, security, communication or payment service providers
• authorities or other bodies where a legal obligation exists
• advisers or bodies for the establishment, exercise or defence of legal claims

Service providers are involved on the basis of appropriate contractual arrangements where required.

9. Storage period

We store personal data only for as long as necessary for the respective processing purposes or as required by statutory retention obligations.

The specific storage period depends in particular on whether the data is required for contract performance, customer support, legal obligations or for the establishment, exercise or defence of legal claims.

Where data is no longer required, it will be deleted or anonymized unless statutory or other legitimate reasons prevent deletion.

10. Data security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unauthorized disclosure or unlawful alteration.

These measures include access restrictions, encrypted data transmission and measures to secure our systems.

11. Your rights

Data subjects have, within the scope of the statutory requirements, in particular the following rights:

• right of access
• right to rectification
• right to deletion
• right to restriction of processing
• right to data portability
• right to object to certain processing activities
• right to withdraw consent with effect for the future
• right to lodge a complaint with a data protection supervisory authority

If you would like your account to be deactivated or deleted, you may contact us at any time.

12. Contact and supervisory authority

If you have any questions about this privacy policy or the processing of personal data, please contact us:

Claudia Urban
Urbanbnb B.V.
Veembroederhof 119
1019HD Amsterdam
The Netherlands
Email: info@urbanbnb.de
WhatsApp: +49 1520 210 5848

The competent data protection supervisory authority in the Netherlands is the Autoriteit Persoonsgegevens.