Urbanbnb
Contact Urbanbnb
Personal instead of anonymous: for questions about bookings, temporary housing, relocation or general matters, you can reach us directly via WhatsApp or email.
Quick question, fast answer?
For many requests, WhatsApp is the most direct way to reach us. Especially for questions before booking or general questions about the process, we usually respond particularly quickly here.
Prefer to write an email?
That is also possible at any time. If your request is more detailed or you prefer to contact us in writing, you can reach us by email.
Personal contact, clear points of contact
Urbanbnb stands for direct accessibility, personal communication and reliable points of contact. Especially with temporary housing, it is important that questions do not get stuck in anonymous platform systems.
Whether before booking, for organizational questions or for guidance around your stay: you can reach us directly.
- Questions before booking
- Guidance on temporary housing
- Information about the process, relocation and arrival
Fastest via WhatsApp
For short questions and quick guidance, WhatsApp is usually the easiest way.
Open WhatsApp nowWhat we can help you with
Questions before booking
For example about your stay, the booking process, temporary housing or general requirements.
Relocation guidance
If you are newly arriving in Germany or looking for a temporary solution for several months.
General matters
If you are not sure which page or which process is right for your request.
Frequently asked questions
How quickly does Urbanbnb respond?
That depends on the request. For short questions, WhatsApp is usually the fastest contact option.
Is WhatsApp suitable for general questions?
Yes. Especially for short organizational or guidance-related questions, WhatsApp is often the easiest option.
When is email more suitable?
If your request is more detailed or you prefer to send information in writing.
Where can I find more information?
You can also find many answers on our pages about Trust & Safety, Booking Process or Relocation.
More helpful pages
If you would like to get oriented first, you will find the most important starting pages here.