Gast-FAQ

Dear Guest, here you will find answers regarding the expiry, if you have booked an object.

They have now decided on a Urbanbnb object and present the booking confirmation. From the confirmation you will find the exact address and all contact details of your host.

Your arrival:

Our private hosts are of course not hoteliers. Therefore, it is important that you arrange your arrival time with your host before arrival by phone. Not that you will stand before closed doors. Unless nothing otherwise is agreed with your host, the object is available on arrival from 18.00 clock. Your departure must be carried out by 11am. Just as your host has time to address sufficiently the object for new guests.

The payment of accommodation expenses:

The listed costs in the booking confirmation such as the accommodation costs, deposit, cleaning fees, as well as any costs for the extension option are to be transferred to the host before arrival. Please discuss the payment with the host before your arrival or ask for their bank details. The transfer of the costs shown in the booking confirmation must be received on the account of the host 1 day before arrival. If a transfer of the costs is no longer feasible due to time constraints, because of short-term booking, please pay the amount in cash to your host on site upon arrival.

For bookings of 2 months or more, the payment of accommodation costs is always monthly.

Deposit on the booking confirmation:

Should your booking or arrival have been made more than 14 days before arrival, the host reserves the right to charge a deposit of 30% from the rental amount as a down payment on the booking. This also applies to bookings of guests whose residence is abroad.

If you have any questions about bank details, please contact your host. You will find the contact details in the booking confirmation.

Deposit:

The host will charge a security deposit. The amount of the sum is shown on your booking confirmation. This amount will be paid in cash upon arrival to the host. The deposit will be on departure day back to the keys, if there are no complaints at object control of the host. For any questions or problems, please contact us as Moderation partner.

Key return:

Please note, only after complete return of the keys to the host, the object you have booked can be re-switched freely. Therefore, please arrange departure a personal appointment with your host.

Gripping your personal details:

Now you know your host and his address. Your host is legally bound (Accommodating law) your personal information when you arrive on a check in form (similar to hotels they use) to record and remove these data one year. Thereafter, the data will be destroyed.

Taking care of your booked object:

It goes without saying that you provided furniture can be treated with care and leave the room / apartment in a clean condition. damage caused by you, please report immediately to your host.

Carriage of a pet:

The bring pets is generally permitted only after consultation with the respective hosts. Additional costs, please see on our website.

Smoke:

We ask you to observe that smoking in the objects of security --- and hygienic reasons is generally not allowed in the objects.

Cancellation and early departure:

If you want to cancel a booked property or leave early, please consider our cancellation terms in the General Conditions in your confirmation email or on our website. Inform your host immediately of your cancellation request and log in with your password on our website at Guest Sign a. There you have the opportunity to tell us your cancellation request. Basically, we try to keep your cancellation costs as low as possible. Therefore, it is important that we can turn the booked quickly possible dates. This requires that you have completed the keys with the staff.

Internet connection:

If the description of the object an Internet connection is mentioned, so is only the presence of an Internet option meant. What style is this, and whether the host is calculated somewhat for this is indicated in your confirmation email and on our website under the ID Property Code.

Washing machine:

Unless otherwise agreed or specified in your reservation confirmation, no washing machine in the property booked is available. Is a washing machine on the property and this mentioned in the confirmation, please note the additional costs for this, these are listed in your reservation confirmation.

Defects on the object

Please show defects on the rented property immediately to the host or use of your login area host the "Complaint". If defects on the object, you have the statutory rights against the host. Note many avoidable defects can correct quickly the hosts after perusal. Give him to the possibility. We are happy to find a mediation partners assist a solution to your complaint reasons.