Dear host, here you have the answers to the entire process of Urbanbnb rental.

Checkin guest:

The guest will be contacted you after upon completion of the booking by phone with you because of the exact arrival time and keys . Our regulars know and stick to it. Nevertheless, it may happen that a guest forgets the call. Then you have his contact information. Please call guest on your part to fix up to handing over the keys with him.

You can download / print all necessary information about our Download Center in the accommodation Login Area. There is also the check form. No guest traveling and booked anonymously via Urbanbnb. Therefore, we would like to encourage them to the guest 10 minutes to take time off his particulars to hold. This form also includes the ID of the guest and a few further details. Please leave to sign the the guest. Then file and destroy after the guest has left.

Payment of accommodation costs by the guest:

The guest has booked your object and the accommodation costs, which are listed in the reservation agreement, pay in cash to you when you arrive. A couple of companies that are known to us for years, must pay the accommodation costs to your account in advance. Furthermore you get but always separately from us message. Otherwise applies - Payment in cash on arrival by the guest.

Deposit:

The guest will pay a deposit to you. The sum can be found in the booking confirmation. This deposit will also be paid in cash to you and acknowledge you for the guest. In summary and to object control the guest receives back its bail. Should complaints be your part, tell us and your guest. We are happy to assist in the mediation to resolve any problems.

Smoking in the accommodation:

Smoking by the guest in the respective property is not permitted for safety reasons - and Hygiene.

Care of your property:

The guest will pay a daily or monthly cleaning fee, depending on the booking period. But the object is freshly cleaned provided to the guest. Every 14 days, the bedding / towels were changed, cleaned the bathroom and kitchen and the floor. Please provide the Guest cleaning utensils available, so that the guest in between themselves when required cleaning can make.

Regular object control by the host:

As years of experience we know our guests are always very hard to pass the object booked in a clean and tidy condition to the host again. Nevertheless, it makes sense, if you make a regular room / apartment control. This is ideal if you replace anyway so every 14 days bed linen and towels and make a cleaning.

Your guest wants to cancel: If a guest has already arrived and then tells you he wants to cancel:

Reference to the guest, please check the T & C in its confirmation and to us. He has two options; he can send the message via his login in the guest area on our website, that he would like to cancel. Or sending us an email stating the reasons why he canceled. Money gets the guest only times no back. If the room / apartment seamlessly can be rented by his extract further he gets rata refund. But only if there is another guest for the period booked.

Your guest wants to extend his stay with you:

The guest feels comfortable with you and want to extend his stay, wonderful. Then here he has the opportunity to do this extension also in his login area on our website. If a guest already booked with extension option, he gets out of our system of 3 memories. On one of them the guest should notify. If he does not, the option for the third time will be deleted and made available to your property for additional guests requests. Of course you can address even if he wants to continue to extend your guest also like.

Early departure of your guest:

Your guest has moved and now wants but to leave prematurely. Then clarify with him exactly when he wants to take off or you want to hand over the keys. Again, the guest has the opportunity to log on his or her password on our website, and to inform us of his premature move. Also in this case it is handled, we turn to his extract your property free and looking for a new host. Once that is the case, the guest will receive a pro rata money from the paid accommodation costs back from you. But only if there is another guest for the period booked.