Urbanbnb
Contact Urbanbnb
Personal instead of anonymous platform support: contact us directly for questions about booking, temporary housing, relocation or your stay.
Quick question?
For many topics, WhatsApp is the fastest way. It works especially well for short questions before booking or for quick clarification about the process.
Prefer email?
That is always possible as well. If your request is more detailed or if you prefer to send information in writing, email is the better option.
Personal contact, clear guidance
Urbanbnb stands for direct communication and reliable contact persons. Especially with temporary housing, it matters that questions do not disappear in anonymous platform systems.
Whether before booking, for practical questions or for general guidance around your stay: you can reach us directly.
- Questions before booking
- Guidance for temporary housing
- Help with relocation, arrival and process
WhatsApp is usually the quickest way
For short questions about booking, temporary housing or relocation, you can reach us directly here.
No anonymous support. No long forms. Just direct contact.
Open WhatsAppHow we can help
Before booking
Questions about apartments, availability, temporary housing or the booking process.
Relocation
Temporary housing support for professionals, expats and people in transition.
General questions
If you are not sure where to start, just contact us directly and we will guide you.
Frequently asked questions
How quickly does Urbanbnb respond?
That depends on the request, but for short questions WhatsApp is usually the fastest contact option.
Is WhatsApp suitable for general questions?
Yes. For short practical or orientation questions, WhatsApp is often the most convenient way.
When is email the better choice?
Email is ideal if your request is more detailed or if you would like to send information in a more structured written format.
Where can I find more information?
Many answers can already be found on our pages about Trust & Safety, Booking Process, Relocation and Imprint.
Helpful pages before you contact us
If you would like to get oriented first, these are the most useful starting points.